Privacy Policy
How we collect, use, and protect your personal information.
JohnnLux LLC ("Company," "we," "us," or "our") operates a business involving the purchase, sale, trade, consignment, and sourcing of high value luxury watches.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with your use of our website, communications with us, and transactions with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect the following categories of personal information:
- Personal Identifiers — Name, billing address, shipping address, email address, phone number, and other contact details.
- Financial and Transaction Information — Payment details, transaction records, purchase history, sales history, trade and consignment information, and related financial data.
- Identity Verification Information — Information used to verify identity and prevent fraud, which may include government-issued identification, proof of address, payment verification details, and related documentation.
- Watch and Asset Information — Details relating to watches submitted for sale, trade, authentication, or consignment, including brand, model, serial number, condition, service history, provenance, and photographs.
- Technical and Usage Information — IP address, browser type, device identifiers, pages visited, time on site, and interaction data collected through cookies and similar technologies.
- Communications — Content of communications, including emails, phone calls, text messages, and customer service inquiries.
How We Collect Information
We collect information:
- Directly from you when you submit information, complete transactions, request services, or communicate with us.
- Automatically through cookies and tracking technologies when you access our website.
- From third parties including payment processors, shipping carriers, authentication providers, fraud detection services, and marketing platforms.
How We Use Information
We use personal information for the following purposes:
- To conduct and manage transactions involving the purchase, sale, trade, consignment, and sourcing of luxury watches.
- To verify identity, ownership, and legitimacy of transactions and assets.
- To authenticate watches and evaluate condition, provenance, and marketability.
- To detect, prevent, and investigate fraud, theft, chargeback abuse, or other unlawful activity.
- To process payments and coordinate shipping, delivery, and insurance.
- To communicate with you regarding transactions, account activity, and service updates.
- To send marketing communications where consent has been provided.
- To comply with legal obligations, including tax, regulatory, and reporting requirements.
- To enforce our Terms and Conditions and resolve disputes.
Sharing and Disclosure of Information
We disclose personal information in the following circumstances:
- Service Providers — With third parties that perform services on our behalf, including payment processors, escrow providers, shipping carriers, authentication services, IT providers, cloud storage providers, and marketing platforms.
- Fraud Prevention and Identity Verification — With third parties that assist in identity verification, fraud detection, transaction monitoring, and risk assessment.
- Legal and Compliance — When required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others.
- Business Transfers — In connection with a merger, acquisition, financing, or sale of all or part of our business.
We do not sell personal information for monetary compensation. Certain disclosures for advertising or analytics may be considered "sharing" under applicable state laws.
Communications and Consent
By providing your contact information, you consent to receive communications from us, including email, phone, and text messages, related to transactions, account activity, and services.
Where required by law, including under the Telephone Consumer Protection Act, we obtain consent before sending marketing text messages.
You may opt out of marketing communications at any time.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
No method of transmission over the internet or method of storage is completely secure. We do not guarantee absolute security, and you provide information at your own risk.
Data Retention
We retain personal information for as long as necessary to:
- Complete transactions
- Verify identity and prevent fraud
- Comply with legal and tax obligations
- Resolve disputes and enforce agreements
Transaction and financial records are generally retained for a minimum of seven years.
Identity verification and fraud prevention records may be retained as reasonably necessary for risk management and legal compliance.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal and contractual obligations
- Opt out of marketing communications
We may require identity verification before processing requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve website functionality
- Analyze user behavior
- Support marketing and advertising efforts
You may control cookie preferences through your browser settings. Disabling cookies may affect functionality.
Third-Party Services and Links
Our services may contain links to third-party websites or platforms. We do not control and are not responsible for their privacy practices.
Those third parties operate under their own policies.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18.
International Data Transfers
Your information may be processed in the United States or other jurisdictions where data protection laws may differ.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes apply prospectively and will not affect information previously collected without your consent.
Continued use of our services after updates indicates acceptance of the revised policy.